COVID-19 Update – Temporary closure to non-urgent care

A message from Chloe:

Potter Podiatry prioritise the health & wellbeing of our patients above all else. The COVID-19 pandemic poses an extremely serious threat to the health of our communities, particularly our most vulnerable who we must all seek to protect from harm.

I do not feel continuing to provide non-urgent Podiatry care at this time is consistent with the urgent need for social distancing, protecting the health & wellbeing of my very valued patients, nor the best available evidence worldwide.

There are a number of factors unique to Potter Podiatry that have informed the decision I have taken. These include our geographical location in a busy tourist town, the types of patients we see (mostly musculoskeletal complaints), the number of high risk* feet we manage (not many) & the risk versus benefit of non urgent care. *In the context of Podiatry, high risk refers to the risk of foot ulceration, infection or hospital admission without regular care, these patients will of course continue to be seen to prevent potential hospital admissions.

Effective 5pm Friday 27th March Potter Podiatry will take the follow action:

–   Suspension of all face-to-face (clinic) appointments indefinitely with the
following exceptions: –
Any patient with current foot ulceration or infection or, who is at
significant risk of foot ulceration or infection without regular care. We will
be in contact directly with any patient in this category

–   The use of Telehealth (video/ phone consultations) where appropriate & regular email contact

–   Ongoing reception/ phone queries on 5628 3020

–   Use of our Physiapp program to update personal exercise plans

–   Making myself available to Queensland Health for any healthcare or
support role anywhere in Queensland in response to this pandemic

The steps outlined above have been taken following very careful consideration (and many sleepless nights!) in order to protect the health & safety of my patients & to reduce community transmission. I strongly believe we must think collectively rather than individually & focus on protecting our most vulnerable in these difficult times. I encourage patients or referrers with any questions whatsoever to please contact me by email at or request a call back by calling 5628 3020.

I appreciate your understanding & would like to reassure all of my patients that whilst I am unable to give you a timeline for offering face to face consultations for non-urgent care, there is no risk of our closure being permanent.

Self-isolating & need a Telehealth (remote) Physio? Local Physiotherapist Courtney Buckley is available. More info here:

You can stay up to date with current Queensland Health Advice here:

Coronavirus: Resources for anxiety, stress & wellbeing (adults & children) from the Black Dog Institute here:

Thank you for your understanding at this difficult time.

Chloe Potter
BSc(Hons) Podiatry MAPodA MAAPSM